Return and Refunds

At Opullo, we want you to be satisfied with your purchase. If you are not completely satisfied with an item you received, we are here to help. This Return & Refund Policy explains when returns, exchanges, and refunds may be available for purchases made through Opullo.store.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided the item meets the requirements below:

The product is unused and in its original condition.
The product is in its original packaging, where applicable.
The item has not been damaged, altered, or misused.
You provide your order number and the necessary information regarding your return.

Certain products may not be eligible for return due to their nature, hygiene considerations, or other applicable restrictions. If an item is excluded from our return policy, this will be indicated on the product page or otherwise communicated to you.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include your order number, a description of the issue, and photographs or other relevant information when appropriate. We will review the issue and, where applicable, arrange a replacement, refund, or other appropriate resolution.

3. How to Request a Return

To request a return, please contact us at:

arhamprimellc@gmail.com

Please include:

Your full name
Order number
Product you would like to return
Reason for the return
Photos, if the item is damaged or defective

Do not send a product back to the business address listed on this page unless our customer service team specifically instructs you to do so. We will provide the appropriate return instructions when your request has been reviewed and approved.

4. Return Shipping

Unless the item received was damaged, defective, or incorrect, the customer may be responsible for the cost of return shipping.

If the return is the result of an error on our part or a product defect, we will review the situation and determine the appropriate resolution, which may include reimbursement of reasonable return shipping costs where applicable.

Original shipping charges may not be refundable unless required by applicable law or the return is due to an error on our part.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process and post the refund to your account. The time required may vary depending on the payment method and financial institution.

6. Partial Refunds

In certain circumstances, only a partial refund may be available. This may apply if an item is returned in a condition that does not meet our return requirements, such as showing signs of use, damage, or missing original packaging.

We will communicate with you before processing any applicable partial refund.

7. Exchanges

If you would like to exchange an item, please contact us at arhamprimellc@gmail.com before sending the product back.

Depending on product availability and the circumstances of your request, we may offer an exchange, replacement, or refund.

8. Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests, but an order may not be cancellable once it has been processed or shipped.

If an order has already shipped, you may need to follow the applicable return procedure.

9. Non-Returnable Items

Some items may not be eligible for return where permitted by applicable law. This may include certain hygiene-sensitive products, personalized products, final-sale items, or products that cannot be safely resold after use.

If you are unsure whether your purchase is eligible for return, please contact us before sending anything back.