Shipping Policy

At Opullo, we want your order to reach you safely and as smoothly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through Opullo.store.

Order Processing

Once your order is successfully placed, we begin processing it as soon as possible.

Orders are typically processed within 1–3 business days. Please note that processing time is separate from shipping and delivery time.

During periods of high order volume, holidays, promotions, or unforeseen circumstances, processing may take a little longer. If there is a significant delay with your order, we will make reasonable efforts to keep you informed.

Shipping Times

After your order has been processed and shipped, delivery times may vary depending on your location, shipping method, carrier availability, and other circumstances.

Estimated delivery times are provided at checkout whenever available. Delivery estimates are not guaranteed, as delays may occur due to circumstances outside our control, including carrier delays, weather, holidays, customs processing, or other unforeseen events.

Shipping Charges

Shipping costs, if applicable, are calculated and displayed during checkout before you complete your purchase.

From time to time, Opullo may offer promotional shipping rates or free shipping on qualifying orders. Any applicable offer or shipping promotion will be displayed on our website or during checkout.

Order Tracking

When tracking information is available for your order, it may be provided to you by email after your order has been shipped.

Please allow some time for tracking information to become active after the package has been handed over to the shipping carrier.

If your tracking information has not updated for an extended period or you believe there may be an issue with your delivery, please contact us at arhamprimellc@gmail.com.

Address Accuracy

Please make sure that your shipping information is correct and complete when placing your order.

Opullo is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete shipping address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Lost, Damaged, or Missing Packages

If your order arrives damaged, please contact us as soon as possible with your order number and, where appropriate, photographs of the damaged package or product.

If tracking shows that a package has been delivered but you cannot locate it, we recommend checking around your delivery location and contacting the shipping carrier first. If you still need assistance, you can contact our customer support team and we will do our best to help.

Delays Beyond Our Control

While we work to provide reliable shipping, some delays may occur due to circumstances outside our control. These may include severe weather, natural events, carrier disruptions, customs delays, public holidays, or other unexpected circumstances.

Such delays do not necessarily qualify for a refund of shipping charges or cancellation of an order.

International Orders

If international shipping is available for your location, additional customs duties, taxes, fees, or import charges may apply depending on the destination country.

Any applicable customs duties, taxes, or import fees that are not included at checkout are the responsibility of the customer.